P0

Draft. These terms describe how P0 works today and are being reviewed by counsel. They may change before they are final.

Terms of Service

Last updated October 21, 2026

P0 gets real-world tasks done for you. You tell us what you need. We plan it, show you a price, and once you approve it, a person goes and does it, we book a service such as a ride, or we handle it online. These terms apply when you use the P0 app or website.

1. Who can use P0

• You must be at least 18 and able to enter a contract.
• Give us accurate details, including the address where the work happens and a way to reach you. You can start as a guest; the same terms apply.
• You are responsible for what is done through your account.
• We currently do work in the Los Angeles area. We check where the work would happen before anything is charged, and we turn down tasks outside the areas we serve.

2. Quotes and your approval

• Before anything happens, you get a plan and a quote. The quote shows two things separately: the service price (the work itself) and a spending limit for anything bought or booked for you, such as goods from a store or a ride.
• Nothing is charged until you approve the quote. Approving it means you agree to pay the service price and up to the spending limit shown.
• If you change the task after approving it, we show you the change and its price, and ask again before charging for it.

3. Prices

During our pilot, work done in person is priced on the task alone:

Part of the task	Price
Time on the task	$0.25 a minute, estimated when the task is planned
The errand's route (pickup to drop-off)	$0.50 a mile, straight-line distance
A step done online	$2.00
Our review of the finished work	Included, no charge
Things bought or booked for you	What they actually cost, up to the limit you approved, with no markup

There is no base fare, no minimum, no service fee and no tip. The quote you approve is the price; these rates are how it is worked out. We may change the rates for future tasks. A task you have already approved keeps its price.

4. How you are charged

You save a card once, through our payment processor, Stripe. We never see or store your full card number. After that, your card is charged when each part of the task happens, not all at once:

• The service price is charged when the work is sent out to be done. If part of the work is scheduled for a later day, that part is charged on that day.
• A purchase or booking is held on your card for its spending limit when that step starts, and only the actual amount is taken. The rest of the hold is released.
• Something paid on the spot (for example, a balance due at a counter) is charged only if you approved it, and only up to the amount you approved.
• If something costs more than the limit you approved, we ask you before paying more. A typed "yes" in the chat can approve up to $50 more than the original limit; anything above that needs you to tap the button on the question.
• If your card is declined, the step that needed it waits until the payment goes through, and we let you know.

5. Things bought for you

• When a task includes buying something, the person doing it may pay at the store and is paid back by us. You pay what the receipt shows, up to the limit you approved. If the receipt comes to more than you approved and you did not agree to more, we cover the difference.
• If an item is out of stock, we may ask whether to get it somewhere else. We only switch stores if you say yes, and the switch does not change your price.
• Goods are bought on your behalf. The seller's own policies (returns, warranties) apply to them.

6. Services booked for you

Some steps are done by booking another company's service, such as a ride, a restaurant order or a table. That company's terms also apply to what it provides. With your permission, we share your name and phone number with that company so it can reach you. If the company charges a cancellation or no-show fee, that fee is part of what the booking cost.

7. When the work is done

• When the work is finished, we send you a short wrap-up: what was done, what it cost, and one question. You can say all went well, tell us about a small thing, or tell us something went wrong.
• You have 24 hours from when we notify you to answer. If you do not answer in that time, the task is treated as done and settled. The clock only starts once our notice has reached you.
• Telling us something went wrong holds the payment until a person at P0 looks into it and decides what is refunded. See Refunds & cancellation.

8. Cancelling

You can cancel a task from the app at any point until the work is finished. What you pay, if anything, is set out in Refunds & cancellation.

9. What we will not do

We will not take on anything illegal, dangerous, or meant to harm or harass someone. That includes buying or carrying weapons, or drugs without a valid prescription, and getting into a place or account you are not allowed to access. We may turn down or stop any task, and if we do, you are refunded for anything not done. Be honest with us and with the people doing the work, and treat them with respect.

10. The people who do the work

Work done in person is done by people P0 arranges. They see what they need for their part: where to go, what to do, and your instructions. Sensitive details you give us, such as door codes and ID numbers, are hidden from them once their part is finished.

For counsel: wording about the relationship between P0 and the people who do the work has been left out on purpose, pending the classification review.

11. Things that are not guaranteed

We work to get every task done as asked, but some things depend on other people: a shop that is closed or out of stock, traffic, a provider that cancels. When that happens, we tell you and ask what you want to do, rather than give up on our own.

For counsel: limitation of liability, disclaimers, indemnity and dispute resolution to be drafted.

12. Changes to these terms

We may update these terms. When we do, we change the date at the top. Material changes apply only to tasks approved after the change.

13. Law

These terms are governed by the laws of the State of California.

14. Contact

Questions about these terms: support@booksidequest.com. More ways to reach us are on the contact page.