Draft. This policy describes how cancellations and refunds work in P0 today and is being reviewed by counsel. It may change before it is final.

Refunds and Cancellation

Last updated October 21, 2026

You only pay for work that was actually done and for things that actually reached you. Everything else comes back to your card.

Cancelling a task

You can cancel from the task's menu in the app at any point until the work is finished. What happens to your money depends on how far the work got:

When you cancel	What you pay
Before anyone has started	Nothing. Anything charged is refunded and every hold on your card is released.
Someone has accepted a step but not started it	Nothing for that step. If we pay them for their trouble, that is on us.
A step has been started or finished	That step, at exactly what it pays the person who did it, with nothing added. Steps not yet started are refunded.
Something was bought for you, and it has reached you	The purchase, and the steps that brought it to you.
Something was bought for you, and it has not reached you	Nothing for the purchase. It is refunded, and we cover what was spent on it.
A ride or booking the provider will not release	What the provider keeps (for example, its cancellation fee). We hold that amount until the provider confirms it, then refund the rest.

A step is "started" once the person doing it reports progress on it or sends a photo or receipt from it. Being assigned is not starting.

Once the work is finished and being reviewed, you cannot cancel. If something is wrong, tell us in the wrap-up (below).

When the work is done

At the end of each task we ask one question, and you have 24 hours from when we notify you to answer:

All good. The task settles.
A small thing. Tell us what it was. A person at P0 reads it, and the task still settles.
Something's wrong. The payment is held. A person at P0 looks into it and decides whether to refund all of it, part of it, or none, and tells you why.

If you do not answer within 24 hours of our notice, the task settles as done.

Refunds you get without asking

Unused spending limits. Purchases and bookings are held on your card for their limit, and only the actual cost is taken. The rest of the hold is released.
Steps that never ran. If a step is dropped or replaced, its part of the service price is refunded when the task settles. A step that never runs is never charged.
Parts of a receipt that were not yours. If our review finds something on a receipt that was not for you, you are refunded what it cost you.
Tasks we cannot complete. If we have to end a task ourselves, you are refunded everything not already delivered to you.
Tasks outside our area. We check where the work happens before charging anything, so a task we cannot serve is never charged.

When nobody can take a step

If we cannot find someone for a step in time, we ask you whether to keep waiting or cancel. We never cancel for you because of a delay. If you cancel, the table above applies.

How refunds reach you

Refunds go back to the card that was charged. A released hold usually disappears from your statement within a few days. A refund of an amount already taken usually shows up within 5 to 10 business days, depending on your bank.

If something looks wrong on your statement, please write to us before disputing the charge with your bank. We can usually fix it faster: support@booksidequest.com.